NSW TrainLink operates regional and intercity train and coach services to more than 365 destinations in NSW, Queensland, the ACT and Victoria. From Saturday 26 to Monday 28 December, there will be service changes with buses replacing trains during the quieter holiday period. – Provides wide ranging support to NSW Trains in Change Management, Human Resources and Workplace Relations. NSW Trains sits within the Regional and Outer Metropolitan Division of Transport for NSW (TfNSW). NSW Trains NSW Trains operate services between Sydney and the Hunter, Central Coast, Blue Mountains, Southern Highlands and South Coast regions, as well as the interstate network. Transport operators, including NSW Trains, focus on the provision of safe, clean, reliable and efficient transport services. provides more detail on access to information in the Transport cluster. Information classified as Open Access Information (OAI) is the type of information which NSW Trains must make publicly available, unless it is not in the public interest to do so. webpage for information on transport services (including real-time status alerts), or to ask questions, provide feedback on a service or make a complaint. TTY (teletypewriter service) for hearing and speech impaired customers telephone 1800 637 500. The industrial action threat was the latest chapter in the Rail, Tram and Bus Union's ongoing concerns about the New … Transport for NSW is putting in place initiatives to help more people returning to their workplaces in a staged and considered way. The entire length of railway in New South Wales is maintained by Transport for New South Wales which is a statutory authority of the Government of New South Wales.It was formed when CityRail was dissolved on 30 June 2013. Our legislated mandate is to provide safe and reliable passenger services throughout outer metropolitan and rural NSW and interstate. Members of the public can also contact the NSW TrainLink Customer Relations Unit on 1300 038 500. Corruption Prevention - 1800 629 826. T1, T2, T3, T4, T8 and T9 all pass through Central, Redfern and Town Hall Station. Issues affecting reliability and performance may include: signal, track, overhead wiring and points problems, extreme weather conditions or storms, floods, fires and speed restrictions. NSW Trains also collects information from employees and partners in the course of its operations. I’m used to flying everywhere in Aus so decided to take the train from Sydney to Coffs Harbour this time. The current railway station structure was built in 1878 under the direction of John Whitton and was listed on the New South Wales State Heritage Register on 2 April … The weekend services will also run as per the timetable. Members of the public can also contact the NSW TrainLink Customer Relations Unit on 1300 038 500. For information relating to rail, bus, ferry and light rail trips, members of the public can call the NSW Government transport information line on 131 500 (available 24 hours, 7 days a week). – Develops and improves rail and coach service offerings to our customers, including multimodal travel options. The proactive disclosure of information helps provide the public with greater access to government held information. UPDATE 12.49pm: Transport for NSW is expecting all Friday peak hour services on the South Coast line to be running to the timetable. By phone. Information Held by Transport for NSW. These are important conversations to help guide planning for future service patterns and transport options for our regional and outer metropolitan communities. NSW Trains is a member of the Transport Cluster Proactive Disclosure Committee that meets regularly to consider and recommend information suitable for proactive disclosure. Property enquiries - 131 500. Please forward any suggestions to the Information Access Unit by email to information@transport.nsw.gov.au. It provides coach services through a network of coach operators. Manages and develops the planning, integration and delivery of strategic programs for NSW TrainLink, designed to improve the customer experience and business outcomes to support the achievement of long term strategic objectives and business priorities. – Manages all key operational functions, including the day of operations management to support safe, reliable and efficient train and coach services within the NSW TrainLink network. It augments the proactive release of information required under the GIPA Act. However, A transport for NSW spokesman argued the new intercity fleet “is a new modern train with the latest state-of-the-art safety technology that is already used around the world”. Coordination of GIPA functions in the Transport cluster. The data can be broken down into four categories: non-spatial (plain data), spatial (map data), photographic and hypertext (links to related data sources). NSW Trains is required to have a program for the proactive disclosure of government information. We engage with our communities and customers as a part of our everyday business to facilitate better decision making for the people who rely on our services. The Newcastle railway station is a heritage-listed closed railway station on the Newcastle railway line at Newcastle, New South Wales, Australia. Rail, Tram and Bus Union’s NSW Secretary Alex Claassens said the register was needed so information was “readily accessible”. Under the GIPA Act each NSW Government department and agency is required to publish an Agency Information Guide. It promotes the development of new businesses and industries that can make use of government data, facilitates data sharing between government agencies and enhances our own awareness, understanding and use of information. COVID Safe Travel Notifications are a world first innovation providing advanced personalised alerts for physical distancing on trains and Metro, all without having to plan a trip. Gerard Cockburn NCA NewsWire September 13, 2020 4:12pm –. The team also provides accurate and timely information to NSW Government. In some cases requests for information held by NSW Trains will need to be made through the formal access application process. The Committee is chaired on a rotating basis by a senior Transport cluster executive in order to convey to staff the importance of proactive disclosure as part of day to day business. The network is divided into two tiers; intercity - a commuter-based rail network centred on the Greater Sydney area, and regional - long distance and interstate services. Bookings and fares are available online for all NSW TrainLink Regional Train and Coach services. about passenger services and ticketing for booked services. TfNSW is committed to embedding open data principles at all levels of the cluster, as this can lead to faster, smarter, more responsive service delivery. The cleanliness of carriages and stations is a priority for NSW Trains. Train network maps for routes and train lines in Sydney and across NSW, timetables, fares, accessibility, safety, travel courtesy, ... Summer holiday transport information for Sydney metro, train, bus, ferry and light rail services over the 2020 to 2021 holiday period. All freight trains, heritage fleets and track vehicles also communicate with control centres through DTRS network within Sydney Trains network. More information on delivery of transport infrastructure and services in NSW is available in the TfNSW Information Guide. NSW Trains sits within the Regional and Outer Metropolitan Division of Transport for NSW (TfNSW). To buy Australian train tickets in the UK by phone, call International Rail on 0844 248 248 3 , lines open 09:00-17:00 Monday-Friday. A new map has been unveiled showing up to 39 new railway stations that could be built in Sydney as part of a multibillion-dollar high-frequency Metro network. The $2.8 billion Regional Rail Project will see the replacement of NSW TrainLink's ageing XPT, XPLORER and Endeavour trains with 29 new trains, … Transport Info - 131 500. Transport and travel information to help you plan your public transport trip around NSW by metro, train, bus, ferry, light rail and coach. Transport operators, including NSW Trains, focus on the provision of safe, clean, reliable and efficient transport services. The following categories of information provide a sample of what is made publicly available on the TransportNSW.info and Transport for NSW websites: Open access information is a category of information explained further below under ‘Information we must disclose’: The Transport Open Data Policy is aligned to the NSW Government Open Data Policy and seeks to make appropriate government data available to industry and the community. More information NSW Trains manages the operation of NSW TrainLink, providing services between Sydney and the Hunter, Central Coast, Blue Mountains, Southern Highlands and Illawarra and South Coast regions, as well as the interstate network. Transport Sydney Trains operate on 9 lines numbered T1 through T9 as well as 5 Intercity Lines that connect Sydney with outlying towns and cities. Strategic Procurement & Supply Division - 1300 132 136. In processing a formal access application NSW Trains is required to ensure that it is dealt with efficiently and provides access to requested information at the lowest reasonable cost. NSW Trains is a New South Wales Government agency,delivering public transport services to regional and interstate customers. DTRS is the primary train radio system providing voice and data services to all Sydney Trains electric and diesel passenger fleets for day-to-day train operations throughout the NSW electrified network. READ MORE: Wild end to the week as chaotic storms lash NSW NSW TrainLink welcomes feedback regarding the services it provides as well as about general transport services or issues. It is also the point of liaison with media across our network and drives effective community engagement so we understand their needs and make good business decisions. NSW Trains holds a wide variety of information concerning its operations, procedures and policies, along with data and other information relating to the management of the rail system across NSW regional and intercity services. This is part of our ongoing commitment to meeting and, in many cases, exceeding the regulatory and statutory requirements. For further information please view the NSW Information and Privacy Commission’s publication ‘, Information for which there is a specified cost, The NSW Trains disclosure log of access applications, The NSW Trains Register of Government Contracts. Sydney Trains & NSW TrainLink Environmental Feedback Line - 1300 656 999. The browser you are using is not supported. Safety, Environment, Quality and Risk (SEQR). Trip Planner, travel … It was the main railway station and terminus station prior to the curtailment of the Newcastle railway line. Each Transport cluster agency remains responsible for making decisions regarding the release of information held by their organisation under the GIPA Act. You may send your application by post with a payment by cheque or money order to: If you would like to make an access application, please see How to Apply and FAQs on our website. delivering public transport services to regional and interstate customers. Rail, Tram & Bus Union NSW Secretary Alex Claassens explained an independent report on the new intercity train fleet found the new services were not safe. To keep people safe and secure, we have implemented a comprehensive Safety Management System. Transport for NSW acknowledges the traditional owners and custodians of the land, and respects Elders past, present and future. The booking engine is excellent and I scored a good fare being a NSW Senior (50% off). NSW Trains is a New South Wales Government agency. For further information visit the Transport for NSW website. If you would like to make an informal request for information, please contact the Information Access Unit on (02) 8202 3768 or by email to information@transport.nsw.gov.au. – Transformation is in the process of redefining its focus and purpose for NSW TrainLink. Under the GIPA Act a right of review only applies for formal applications. To meet the needs of our many communities into the future, NSW Trains works to develop closer links with our stakeholders and a greater understanding the unique needs of each community we serve. The trains will operate on … Open data supports the open government principles of transparency, participation, collaboration and innovation. NSW TrainLink is a train operator of passenger services outside the metropolitan area of Sydney in New South Wales. For more information see our guide to Sydney Transport Fares. Information proactively disclosed by NSW Trains is made available on this website. The GIPA Act replaced the Freedom of Information Act 1989 (FOI). The safety of all who use its services remains NSW Trains’ top priority. The Australian Government has made an app called COVIDSafe to speed up contacting people exposed to coronavirus (COVID-19). Extra services will be added to the public transport network across Sydney to temporarily increase capacity for physical distancing and provide more travel options. From Friday 1 to Sunday 10 January 2021, the Sydney Harbour Bridge’s railway tracks will undergo major maintenance work. Think carefully about whether this role is right for you and your lifestyle.… You will be tested on how well you understand and retain the information in this pack throughout the application process, so The way in which our functions affect the member of the public, For further information visit the Transport for NSW, NSW TrainLink welcomes feedback regarding the services it provides as well as about general transport services or issues. NSW Trains manages the operation of NSW TrainLink, providing services between Sydney and the Hunter, Central Coast, Blue Mountains, Southern Highlands and Illawarra and South Coast regions. Transport for NSW holds documents associated with its core functions and the schemes that it administers including: The regulation of buses, coaches, taxis, hires cars and intrastate air services in NSW. NSW Trains is responsible for the safe operation of passenger trains and stations and provides crew for trains and staff at stations within its network. Not all features will work as expected, please. NSW Trains provides booked and non-booked passenger rail and coach services through the customer facing NSW TrainLink brand and is focused on the specific needs of longer distance travellers who want reliable and comfortable journeys with on board facilities. TRAIN workers will stay on the job after a threat to take 24 hours of industrial action led the state government to cancel a planned trial. Government Information (Public Access) Act 2009, (GIPA Act) provides members of the public with a right of access to government information. If information sought is not available on the NSW TrainLink website, members of the public can suggest that information be proactively disclosed (if held). Proactive disclosure is the manner in which NSW Trains considers making information publicly available where appropriate. – Leads the customer facing group of staff of NSW Trains. Estimated capacity information is now available in the Trip Planner and Opal Travel App for all metro and train, Opal-enabled bus, ferry and light rail services, to help you plan ahead. To report security issues contact the train guard or station staff or telephone 1800 657 926. engagement programs and builds relationships within communities so they have the opportunity to talk about our services and let us know how they can be best served by all transport in the future. Customers can also contact NSW TrainLink to access the following services: NSW TrainLink’s train and coach network serves a diverse range of communities from outer metropolitan to regional and rural communities. International Rail can also sort tickets for other Australian train services, such as NSW TrainLink from Sydney to Melbourne or Brisbane. Sydney Trains also operate the Rail Operations Centre and are responsible for the maintenance of assets including tracks, trains, signals, overhead wiring, stations and facilities. NSW Trains is required to comply with the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act) and the Health Records and Information Privacy Act 2002 (NSW) (HRIP Act) when dealing with the personal information of its customers, employees and partners. – Manages the delivery of corporate and project messages to the NSW TrainLink team. For example, we may provide access on a view-only basis where the requested information is sensitive and should remain confidential, but is relevant to the person making the request. Customers can visit the. Sydney Trains is the operator of rail services across the metropolitan Sydney area, bounded by Berowra, Emu Plains, Macarthur and Waterfall. You have the right to request a review of certain decisions made by NSW Trains in response to a formal access application. We bring together Intercity and Regional services into an independent business, focused on … TfNSW’s Information Access Unit is responsible for centralised acknowledgement on behalf of, and referral of formal access applications to the following NSW Government agencies within the Transport Cluster: TfNSW is responsible for the acknowledgement and initial processing of formal access applications. Use the Trip Planner to plan a trip on public transport by metro, train, bus, ferry, light rail, coach or by walking, cycling, taxi or rideshare anywhere in Sydney and NSW, with real-time information … There are 10 Directorates which make up the organisational structure of NSW Trains: NSW Trains works hard to meet our performance goals; however the performance of our services can be affected by a number of things. Intercity and Regional services focused on the specific needs of our intercity and regional customers. Train speed restrictions during hot weather. If any information in this category becomes available in the future, NSW Trains will include a dedicated section on our website, which describes the type or types of information that can be requested and the cost for this information. Capacity information helps you plan ahead and allow for physical distancing while on board. Requests for personal information can also be made under the Privacy and Personal Information Protection Act 1998. The NSW TrainLink D sets are a class of 554 new carriages being built to replace NSW TrainLink 's Intercity electric multiple unit fleet, replacing the entire V set fleet and allowing the H sets to be reallocated to Sydney suburban services. About the Train Crew and Support Train Crewing and Support has the critical role of delivering qualified train … However, there will still be plenty of services to cater for everyone’s needs. In the Transport cluster, TfNSW is responsible for strategy, integration, coordination and improving the customer experience. First class was only a $15 surcharge so that was a no brainer. General Switchboard - 1300 038 500. Further work will continue to assist the agency directorates in achieving their pursuits and improving the operations of the business. The call centre is open between 7am and 10pm every day. To make a request for information held by TfNSW, an access application must: If your application does not meet the above requirements, it will be invalid and the application will not be processed. The NSW government has revealed the locations of six new train stations for Sydney as part of an $11 billion transport project. A 50% discount in processing charges will apply if an applicant demonstrates they fall within any of the following categories: Please note that the 50% discount applies only to processing charges and not to the $30 application fee. During summer holidays, especially over Christmas and New Year, metro, trains, buses, ferries and light rail may not run as usual. NSW TrainLink Reservation Centre - 13 22 32. It also took on the Intercity services operating from the Sydney CBD formerly operated by CityRail (now known as Sydney Trains) This includes the safety not only of customers, but also of employees, contractors and the community. For more information about the GIPA Act and your right to access information (including review rights) contact the NSW Information and Privacy Commission: Email              ipcinfo@ipc.nsw.gov.au, Web                http://www.ipc.nsw.gov.au. Transport is testing QR code customer satisfaction surveys at select locations across the Public Transport network. W ith Michael Portillo in the midst of a Great Australian Railway Journey, our rail experts suggest the best train trips in Australia and New Zealand.. 1. The Government Information (Public Access) Act 2009(GIPA Act) provides members of the public with a right of access to government information. The two regions (North & Central and South & West) are each fully accountable for delivering front line customer services including station operations and crewing. The immediate focus of the directorate is to deliver the next enterprise agreement for the agency. 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